Refund policy

We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item, we do accept returns of damaged/faulty products, within 14 days of receiving your products. You can return your unopened/unused items within first 14 days without providing reason. In order to return products, the following conditions must apply: items must not have been used and; the packaging of non-nail gel products must be undamaged and sealed. 

Unfortunately, in the case of a return due to you changing your mind we offer and exchange/credit note only, shipping charges cannot be refunded, and you will be required to pay for the return shipping also. Should the return be due to faulty/damaged products your shipping will also be refunded.

We must be notified of all damages/faults and claims within 24 hours of receipt.
If you wish to exchange any colour choices after your order has been dispatched, you must return the bottles unopened and completely undamaged, for exchange at your cost to Nail Jam professional, 24 HP2 6EA. Once your order has been collected from us by our courier, you will not be able to cancel your order, unless faulty. Any authorised refunds will be returned to your method of payment and will be subject to the relevant clearance timeframes. If you wish to return an item, please notify us in writing using email to nailjamltd@gmail.com

We would be grateful if you would return your items via recorded or tracked post. Please note exchanges/refunds cannot be processed until we receive your returned items and confirm their integrity.

If you have returned the products to us under this clause because they are faulty or mis-described, we will refund the price of the products in full. Please allow 3-5 days for processing your refund.

If the products have been delivered to you before you decide to cancel the contract, then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.

Sale items: All goods purchased during any promotions are also returnable.

Personalised products cannot be returned.

We withhold the right to reject the return of any item we deem to have been used that is not faulty/damaged.

Discount Codes & Vouchers: Discount codes cannot be used in conjunction with any other offers and cannot be applied to sale items. However, vouchers can still be used against items during sales.