Shipping policy

Delivery costs: These will be as displayed on our website.

Once your products are ready for dispatch, our nominated courier or delivery organisation will contact you directly with an estimated delivery date. Please allow 1 to 10 working days estimated dispatch time. Delivery time is 3-5 days for standard shipping, 1-3 days for express shipping. Please note courier delivery time may slightly vary during busy periods like Christmas. Should your order not arrive, please contact us, and we will investigate this matter; in certain circumstances, a full refund or a replacement may be offered once 15 days (for UK orders) has elapsed unless the problem can be identified sooner. Orders containing backordered products will dispatch once ALL products are available – should you require separate deliveries please contact us at nailjamltd@gmail.com.

Delivery is complete once the products have been unloaded at the address for delivery set out in your order and the products will be your responsibility from that time. Once your products are dispatched you will be contacted by or chosen courier ( Royal Mail for all UK orders) and you can control the delivery yourself without the need to contact us further (please note this is only possible if we are provided with the correct mobile phone number and email address – emails can sometimes go automatically to junk so please check this).

You own the products once we have received payment in full, including all applicable delivery charges.

If you are not at home when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier/delivery driver will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If we fail to deliver the products: our liability is limited to the cost of obtaining replacement products of a similar description and quality in the cheapest market available, whose price will be less than that of the products. However, we will not be liable if you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of products.

We are not responsible for delays outside our control: Occasionally our delivery to you may be affected by an event outside our control. If an event outside our control delays our supply of the products, then we (or our courier) will contact you as soon as possible to let you know, and we will take the appropriate steps to minimise the effect of the delay. Provided we (or our courier) do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

If you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. If you refuse to pay the charges levied by customs and excise and the products are returned to us then you will be liable for the return shipping fees, and these will be deducted from any refund due.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Price of products and delivery charges:

Where to find the price for the product: The cost of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see Clause 9.3 for what happens if we discover an error in the price of the product you order.

What happens if we got the price wrong?: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you with further instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

The price of the products does not include delivery charges. Our delivery charges are as advised to you during the checkout process before you confirm your order.

How to pay:

You can only pay for products with debit card or credit card. We accept the following cards: Visa and Mastercard.

Any contract for purchases made through the website will be with Nail Jam Ltd . We must receive payment of the whole of the price for the products that you order before your order can be accepted, and the contract formed.

Payment for the products and all applicable delivery charges is in advance. We will charge your debit card or credit card before we dispatch your products.

If there is a problem with the product:

How to tell us about problems: If you have any questions or complaints about the product, please contact us. You can email us via the contact form on our website, email our customer service team using nailjamltd@gmail.com